Hi Karen, have you scrolled right down to the bottom of any page and checked under the "Help" button? You will find the information you need under The Most Popular Articles list - to be able to log in and get your pin - https://www.schoolofweaving.tv/help/articles/how-do-i-activate-the-roku-channel If you still have problems, there is a place you can find an item called "Using the Roku Channel" below that list of articles. Hope this helps, if not - you can directly contact the company that manages the technical side of our site through a "contact us" link at the top of the page.